Website Terms of Use

3.1 Permitted Use

You may access and use this Website solely for lawful purposes and in accordance with these Terms. Permitted uses include:

• Reviewing information about Spiderbox services, products, and capabilities;
• Submitting a System Friction Audit request form or other enquiry form;
• Downloading gated content assets (whitepapers, guides, frameworks) after completing a registration form;
• Accessing publicly available Insights and Resources content.

3.2 Prohibited Use

You must not use this Website to:

• Engage in any conduct that is unlawful, fraudulent, harmful, or deceptive;
• Scrape, crawl, harvest, or systematically extract content, data, or metadata from this Website without our prior written consent;
• Introduce, upload, or transmit malicious code, viruses, spyware, or any software designed to interfere with the Website's operation;
• Impersonate any person or entity or misrepresent your affiliation with any organisation;
• Circumvent, disable, or otherwise interfere with security features of the Website;
• Submit false, misleading, or fraudulent information through any form on this Website;
• Use this Website to transmit unsolicited commercial communications;
• Violate any applicable local, state, national, or international law or regulation.

4.1 System Friction Audit Request Form

The System Friction Audit request form ("Audit Form") is our primary conversion mechanism. By submitting the Audit Form, you:

• Consent to Spiderbox collecting and processing the personal information you provide, in accordance with our Privacy Policy;
• Acknowledge that submission of the Audit Form does not constitute a binding agreement, engagement, or commitment to provide services;
• Authorise Spiderbox to contact you at the contact details provided for the purpose of progressing your enquiry;
• Understand that Spiderbox will assess your submission and respond within a reasonable timeframe, at our discretion.

4.2 General Enquiry and Contact Forms

Other contact and enquiry forms on this Website are governed by the same consent and data handling provisions set out in section 4.1 and our Privacy Policy.

4.3 Gated Content Assets

Certain content on this Website — including whitepapers, frameworks, case study summaries, and guides ("Gated Assets") — is made available for download following completion of a registration form. By accessing a Gated Asset, you:

• Consent to Spiderbox collecting and using the registration information you provide, including for the purposes described in our Privacy Policy;
• Acknowledge that Gated Assets are provided for informational purposes only and do not constitute professional, legal, technical, or commercial advice;
• Agree that Gated Assets are protected by copyright and may not be reproduced, distributed, on-sold, or modified without our prior written permission;
• Agree that Spiderbox may contact you in connection with your download and related services.

Providing your contact details through any form on this Website constitutes consent to be contacted by Spiderbox for business development purposes, unless you opt out. You may withdraw consent at any time by contacting us at partners@spiderbox.design.

5.1 Spiderbox Ownership

All content on this Website — including text, graphics, diagrams, system architecture visuals, case study summaries, whitepapers, frameworks, branding, trademarks, trade names, and the design, structure, and compilation of this Website — is the exclusive intellectual property of Spiderbox Design Pty Ltd or its licensors, and is protected under the Copyright Act 1968 (Cth) and equivalent international intellectual property laws.

The following are registered or unregistered marks of Spiderbox Design Pty Ltd: Spiderbox, Nimbu, Magic Map, Evokio, Michi, and associated logos.

5.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use this Website for the permitted purposes set out in these Terms. This licence does not include:

• Reproduction or redistribution of any content for commercial purposes;
• Modification, adaptation, or creation of derivative works;
• Removal or alteration of any copyright, trademark, or proprietary notices;
• Framing or deep-linking to any part of this Website without our express written consent.

5.3 User Submissions

Any information, content, feedback, ideas, or materials you submit to Spiderbox through this Website ("User Submissions") shall be treated as non-confidential except where expressly agreed otherwise in writing. By making a User Submission, you grant Spiderbox a worldwide, royalty-free, perpetual licence to use, reproduce, and incorporate such submissions for legitimate business purposes, including service improvement.

7.1 No Professional Advice

All content on this Website, including Gated Assets, is provided for general informational and marketing purposes only. Nothing on this Website constitutes legal, financial, technical, compliance, regulatory, or other professional advice. You should obtain independent professional advice before acting on any information provided on this Website.

7.2 No Warranty

To the maximum extent permitted by applicable law, this Website and all content and Gated Assets are provided on an "as is" and "as available" basis, without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, completeness, or non-infringement.

Spiderbox does not warrant that:

• The Website will be error-free, uninterrupted, or free of viruses or other harmful components;
• Information on this Website is current, accurate, or complete;
• Gated Assets are suitable for your specific business requirements.

7.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including any non-excludable consumer guarantees. Where Spiderbox is permitted to limit its liability for breach of a non-excludable guarantee, its liability is limited to re-supplying the relevant services or paying the cost of re-supply.

13.1 Australian Users

These Terms are governed by the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from them.

13.2 United States Users

For Visitors accessing this Website from the United States, these Terms are governed by the laws of New South Wales, Australia to the extent permitted by applicable US law. Nothing in these Terms limits any rights you may have under applicable US federal or state law. You consent to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms, without prejudice to any right you have to bring proceedings in your jurisdiction.

13.3 Dispute Resolution Process

Before initiating formal proceedings, the parties agree to attempt good-faith negotiation of any dispute for a period of not less than 30 days following written notice of the dispute.